You have no items in your shopping cart.
Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Checking the Status of Your Web Order
- Updating Account Information
- Terms and Conditions
- Shipping & Delivery
- Harddrivewarehouse.com will ship your product to you via, Fed Ex Ground, USPS standard service or UPS Ground. Please allow up to 72 hours to process your order. Actual shipping time is usually 7 to 10 business days. For large and international shipments Harddrivewarehouse.com may use other freight companies to insure proper delivery to your location. When your order is shipped, you will receive an email with the tracking number. This way, you can check delivery status!
- HANDLING METHODS At checkout, the order handling charges are automatically calculated. We have several warehouses located through out the US to ensure you a fast delivery. Our Shipping and Handling Charges include costs for customer service, processing and shipping, returns and exchanges and some overhead.
- INTERNATIONAL SHIPMENTS Shipping charges shown during the check out process are for orders shipped to the U.S. only. If your order is shipping outside of the U.S. we will contact you, via email, with the new shipping charges for your order. If you would like to know these charges before placing your order, please call us at (858) 764-8900 or email us at service@Harddrivewarehouse.com.
- With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier. Harddrivewarehouse.com shall not be liable or responsible for packages delivered to you through any third party with whom you arrange for receipt [on your behalf] after we have made delivery to the address you designate (e.g., Skybox, Mail Boxes Etc., Postal Annex).
- Please note: Customs may delay your order. All custom duties and taxes are your responsibility.
- Privacy & Security
- WHERE YOU GO AND WHAT YOU DO: Data about your activity while here on this site is automatically provided to Harddrivewarehouse.com when you sign on. For each visitor, our Web server automatically recognizes only your domain name, but not your e-mail address. We collect only the domain name, but not the e-mail address of visitors to our Web pages; we collect aggregate information on what pages consumers access or visit, how many visits we get, and information such as where visitors arrived from as far as other sites on the Internet or if they directly typed our website address into their browser. It is used by us for internal review in aggregate and non-personally-identifiable form.
- COOKIES: When you come to Harddrivewarehouse.com or when you register with Harddrivewarehouse.com, we create your personal profile, assign a personal identification number, then send this personal identification number back to your computer's hard drive in the form of a "cookie," which is a very small bit of code. A "cookie" is very small text file placed on your hard drive by a Web Page server. It serves as your personal identification card, and cannot be executed as code or deliver viruses. The use of cookies is an industry standard; you will find them at most major Web sites. Cookies make Web-surfing easier for you by saving your preferences while you're at our site. We never save passwords or credit card information in cookies.
- Cookies enable us to know more about your use of the site, and allow you to utilize some of our website's functionality, and correspond with us about your personal profile without having to fill out registration forms with information you've already provided. We use cookies to record session information, such as items that you added to your shopping cart and to conduct marketing tests on our Web pages. By showing how and when you use the site, cookies help us see which areas and products are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services better tailored to our visitors' needs.
- The purpose of a "cookie" is to tell the server that you returned to that Web page. Of course, if you never register or leave personal information with Harddrivewarehouse.com, then the server only knows that someone with your cookie has returned to the Web site. You are in charge of deciding whether we know anything about you. But the more you tell us about yourself, the more we can help you find information or products you want.
- Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of the Harddrivewarehouse.com website and its functionality and links will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you may have difficulty completing shopping transactions, entering giveaways, or creating your personal profile. You can order your browser to accept all cookies or to alert you every time a cookie is offered. Then you can decide whether to accept one or not. If you want to control which cookies your computer accepts, just follow the instructions for your particular Internet browser system located at http://www.microsoft.com/term/privacy.htm.
- YOUR EMAIL ADDRESS: Your E-mail address and other personally identifying data about you is known to Harddrivewarehouse.com only when you voluntarily submit it to Harddrivewarehouse.com. We collect your e-mail address only if you post a message to us, if you communicate with us via e-mail, if you ask us to communicate with you by e-mail such as for a confirmation of your order or shipment advice, or if you volunteer it for any reason, such as survey information and/or site registration, or sign-up for a Newsletter, and if you started but did not complete an order. We will use your e-mail address not only to communicate with you about the status of your order but also to send you our own e-mails regarding special sales, exclusive offers, and other valuable promotions that we think will interest you.
- Like many other online merchants, we participate in cooperative database services which assist us in the matching of offline and online purchasing behavior, and marketing analysis, so that participants can better analyze and understand the differences and tendencies of print catalog purchasers and website visitors, and so that we can maximize the benefit of postal mail and e-mail we send to you. This sharing of information allows us and other interested parties to make future marketing efforts more efficient. These cooperative database services and their participants, however, have no right to use your e-mail address to send you e-mail. At any time, the only person who will e-mail you is us.
- If you would prefer not to receive emails from us regarding special sales and exclusive offers, Click Here.
- PERSONAL INFORMATION OTHER THAN YOUR ADDRESS: Your California Privacy Rights Harddrivewarehouse.com has a policy of not disclosing the personal information of our customers to third parties for their own direct marketing purposes if our customers have exercised their option to prevent that information from being disclosed to third parties for such purposes.
- If you have given us your telephone number, when registering your profile with us or when ordering merchandise from us, we may use your telephone number to reach out to you to follow up on your order of merchandise, including follow-up marketing. We do not share your telephone number with any outside parties for any purpose whatsoever.
- We indefinitely maintain all of the information you give to us to help serve you better and to understand our customers and their purchasing patterns over time. Any payment information that is maintained by us is masked to keep it protected in the unlikely event of unauthorized breaches of security.
- We do not share your name, address and purchase information with anyone.
- Lastly, we do not rent e-mail addresses to outside parties or allow any outside parties to use them for e-mailing purposes.
- CORRECTION OF YOUR PERSONAL PROFILE: You can always edit or correct any personal information you give Harddrivewarehouse.com by writing to us at: service@Harddrivewarehouse.com.
- SHOPPING ANALYSIS PROVIDED BY THIRD PARTY Harddrivewarehouse.com uses a third party data gathering and analysis service, which aggregates information into broad categories to help us provide you better products, services, and improved websites. We refer to them here as our "Data Compiler." Our Data Compiler is contractually bound to keep our visitors' and customers' data absolutely secure and confidential, and only to analyze the information it has access to by the software we license from it and return it back to Harddrivewarehouse.com. They have no rights to use this information for any purpose, match it against any other information in its possession, nor transfer or disclose this information to anyone other than to Harddrivewarehouse.com.
- OPT-OUT CHOICE FOR TRACKING BY OUR DATA COMPILER As a visitor to the Harddrivewarehouse.com site, you have the option to deactivate the ability of our Data Compiler to analyze your web browsing and purchasing behavior. You also have the option to continue to benefit from the improved shopping experience which our Data Compiler enables us to provide to you, but maintain anonymity. Our Data Compiler is certified by TRUSTe and BBBOnline, and has adopted privacy guidelines set by the Federal Trade Commission. Harddrivewarehouse.com relies on our Data Compiler and encourages you to learn more about our Data Compiler's Privacy Standards by clicking here. For their opt-out standard, visit their opt-out page by clicking here, where you will find detailed information on our Data Compiler's data collection and instructions for selecting the various levels of privacy and confidentiality that you desire, while still improving your Harddrivewarehouse.com shopping experience.
- ACCESS BY THE OPERATOR OF OUT AFFILIATES PROGRAM: As a visitor to the Harddrivewarehouse.com site, you may have arrived here through a link on one of our affiliate sites. Our affiliates operate websites which they use to conduct a business or generate revenues, and Harddrivewarehouse.com compensates its affiliates based upon any purchases made by an affiliate-linked visitor to the Harddrivewarehouse.com site. The operator of our affiliates program, LinkShare, in providing its services to us, does not deal directly with our customers. A visitor who clicks on an Harddrivewarehouse.com link located on an affiliate's website is redirected, invisibly, through the website of LinkShare, where its technology automatically records the IP "address" of the browser used by the visitor, but that address does not permit identification of the individual using the browser. In addition, during such redirection, LinkShare may place a "cookie" on the hard drive of the visitor's computer through his or her Web browser (See description of cookies above). LinkShare does not have access to data that identifies or permits the identification of any of Harddrivewarehouse.com customers or visitors. The operator of our affiliates program encourages you to learn more about its privacy standards by clicking here.
- PROBLEMS: If at any time you have a question or dispute concerning your visit here, your order transaction, or our compliance with this privacy policy, you may contact us at service@Harddrivewarehouse.com. Please provide your first and last name, order number, if any, and, if you have a question about our merchandise, item number(s), and we will get back to you promptly. If we are unable to resolve your complaint to your satisfaction, you may elect to proceed to submit your complaint to an independent arbitrator to obtain an impartial assessment of your case, in writing. Any such arbitration will be deemed "conditionally binding", meaning that the decision of the arbitrator will be binding upon Harddrivewarehouse.com if you elect to accept the decision, and it will be binding upon you as well. If your dispute concerns our compliance with this privacy policy, and if we are unable to resolve your complaint to your satisfaction, you may elect to proceed with BBBOnLine"s Privacy Policy Review Service by completing the BBBOnline complaint form.
- SECURITY: The importance of security for all personally identifiable information associated with our customers and visitors is of utmost concern to us. We exercise great care in providing secure transmission of your information from your PC to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Harddrivewarehouse.com cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. When your credit card information is transmitted to Harddrivewarehouse.com, we use industry standard, SSL (secure socket layer) encryption to ensure the security of your information. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at Harddrivewarehouse.com. Nothwithstanding the foregoing, due to the open nature of the internet, We do not guarantee the absence of theft, hacker activity, electronic or non-electronic tampering, or computer crime, and we hereby disclaim responsibility and liability for stolen information.
- DISCLAIMER: The Privacy Policy adopted by Harddrivewarehouse.com and all statements contained on this site about privacy and how we deal with data supplied by visitors to this site are not intended to be a contractual obligation of any kind and any such obligation is hereby disclaimed. These statements constitute the present policy of Harddrivewarehouse.com as to which it will take reasonable measures to implement. Similarly this Privacy Policy is not intended to be "advertising" or "advertising claims." Rather it is intended to set forth our policy, including our practices and intentions about how we conduct our business.
- NOTICE: We may change this Privacy Policy from time to time. All changes to this policy are effective after we provide you with at least thirty (30) days" notice of the changes by posting the changes here in Terms & Conditions for Use of Site and sending an e-mail to users who have provided us their e-mail address for this purpose. We provide you with thirty (30) days notice to give you the opportunity to notify us if you do not agree to the changes we highlight to you in our e-mail notice. Our e-mails will always remind you that you have the opportunity to inform us of your preferences, and will alert you how to inform us of your preferences by such e-mails and through this Privacy Policy.
- Returns & Replacements
- Harddrivewarehouse.com offers a 20 day return policy on merchandise based on the following conditions:
- You need an RMA # which we will issue to you. You must have this visibly in writing on the outside of the box. You can click here to go through the returns process online or call one of our customer service representatives at (800) 814-5410 and they will assist you with your RMA. Merchandise must be returned 100% complete in original packaging with all software, manuals, blank warranty cards, and other accessories. Shipping, handling and insurance charges are non-refundable.
- DEFECTIVE MERCHANDISE: If you have defective merchandise you are responsible for the shipping cost when returning your merchandise. We will gladly issue you a refund, store credit, or replace the defective product with an even exchange of the same item.
- NON-DEFECTIVE MERCHANDISE: If you have non-defective merchandise which is unopened, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more, depending on the item, manufacturer policies, and circumstances. Return shipping to us is at your expense. If the merchandise has been opened and is not defective, we can not issue you an RMA.
- EXCEPTIONS TO THE ABOVE POLICIES: Custom orders, bulk orders, volume licensing software, and other products designated as "This Sale Final", "No Returns", or similar language may not be returned.
- BEYOND 30 DAYS: When you purchase any product from Harddrivewarehouse.com, you are entitled to its manufacturer's warranty against defective merchandise. Many manufacturer's policies require that you contact them directly so they could assist you by repairing, returning or replacing your item. Most manufacturers have one year warranties, however some are for extended periods of time. Please call one of our warranty specialists at (800) 814-5410 if you are interested in purchasing an extended warranty for your product.
- Payment, Pricing & Promotions
- Hard Drive Warehouse proudly accepts Visa, Mastercard, American Express and Discover. You will see your purchases listed on your statement as from SWH Enterprises Inc.
- Checking the Status of Your Web Order
- You can easily check the status of your order anytime day or night by clicking on the My Account link at the top of this website. Log in to your account using the e-mail address and password you provided when you placed your order. From here, you can check the status of a current order, receive tracking information, and view your order history.
- Updating Account Information
- You can easily update your account information anytime day or night by clicking on the My Account link at the top of this website. Log in to your account using the e-mail address and password you provided when you placed your order. From here, you can update your billing information, shipping information and other account data that you may want to change.
